Surg77 takes your privacy seriously. This document clearly explains how we collect, use, store and protect your personal information.
Six core principles that shape how we handle your personal data every day.
All your personal and financial information is transmitted and stored using 256-bit SSL encryption â the same security standard used by major banking institutions in Malaysia. No sensitive data is stored in plain text format.
Surg77 has never and will never sell, rent or transfer your personal data to any third party for marketing purposes. Your information is only shared with selected partners who are bound by strict confidentiality agreements.
Surg77's KYC process uses the latest document verification technology, allowing the process to be completed entirely online. Documents you submit are stored in an isolated environment and accessible only to authorised personnel.
You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team. Your privacy is not just a right â it is our priority.
Surg77 supports two-factor authentication for all accounts as an additional layer of protection. Even if your password is compromised, 2FA ensures no unauthorized access can be made to your account. We strongly encourage all members to enable this feature.
We will not use your data for purposes not stated in this Privacy Policy without obtaining your prior consent. Whenever there is a material change in how we handle your data, you will be proactively notified.
To provide you with a safe, fair and seamless surg77 experience, we need to collect certain categories of personal information. We only collect what is strictly necessary for the stated purposes â nothing more, nothing less.
| Data Category | Examples of Information | Collection Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | KYC verification & legal compliance |
| Contact Information | Email address, phone number | Account communications & customer support |
| Financial Information | Bank account number, eWallet details | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security & fraud prevention |
| Activity Data | Game history, transaction history | Account management & responsible gaming |
All information you provide during registration and the KYC process is stored in a secure, protected environment. We never request information unrelated to the operation of the surg77 platform.
The data we collect is used exclusively for the following purposes directly related to the operation and improvement of the surg77 platform:
We will not: use your data for automated decisions that materially affect you without human review, or process your data for purposes that conflict with your legitimate interests.
Surg77 does not sell, rent or disclose your personal data to third parties for commercial marketing purposes. However, there are limited situations where sharing information is necessary for platform operations:
All third parties we work with are bound by strict data processing agreements and are only permitted to use your information for the specific purposes defined. We conduct regular reviews of our partners to ensure ongoing compliance with our privacy standards.
Surg77 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration or destruction:
While we take all reasonable steps to protect your data, no system is entirely free from risk. In the event of a data breach affecting your information, we will notify you within 72 hours of becoming aware of it.
Surg77 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality. More information on cookie management is available in your account settings.
As a surg77 user, you hold privacy rights that we fully respect and facilitate. The following are your rights regarding the personal data we hold:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information held in our records.
You may request deletion of your data, subject to applicable legal record-keeping obligations.
You have the right to object to the processing of your data for direct marketing or profiling purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another provider.
You may opt out of marketing communications at any time through your account settings or by contacting us.
To submit any request relating to your privacy rights, contact our data protection team via Live Chat or email at [email protected]. All requests will be processed within 14 working days.
The surg77 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process any personal data from children or individuals under the age of 18.
Should we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and terminate the associated account. If you believe a child has registered on our platform, please contact us immediately so we can take action.
As part of our global operations, your personal data may be transferred to and stored on servers located outside Malaysia. We ensure that any such transfer is carried out in compliance with applicable data protection requirements.
The steps we take to protect your data during cross-border transfers include:
Surg77 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable law:
After the designated retention period has elapsed, your data will be securely deleted or anonymised in accordance with established procedures.
Surg77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. When we make material changes, we will:
Continued use of the surg77 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
For more information on how we protect your overall gaming experience, please visit our Responsible Gaming and Terms and Conditions us.
Join over 500,000 surg77 members who play with peace of mind, knowing their privacy and security are in trusted hands. Register today and start enjoying the best gaming experience in Malaysia.