Terms and Conditions surg77 — Complete Platform User Guide

By registering an account, accessing, or using any part of the surg77 platform — whether through the website surg77.pro or our official mobile app — you hereby agree to be fully bound by these Terms and Conditions. If you disagree with any part of this document, please do not proceed with registration or use of our platform.

These Terms and Conditions constitute a legally binding agreement between you (the user) and surg77 (the platform operator). This document should be read together with Privacy Policy and Responsible Gaming which also forms part of the overall terms governing use of the surg77 platform.

To register and use the surg77 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration.
• Be a legally competent individual to enter into a binding agreement in the jurisdiction of your residence.
• Not appearing on surg77's list of prohibited individuals due to fraud, platform abuse, or other related reasons.
• Registering under your own name and not on behalf of a third party.
• Providing accurate, truthful, and complete information during the registration process.

Surg77 reserves the right to request identity verification documents at any time for KYC (Know Your Customer) purposes. Accepted documents include a Malaysian identity card (MyKad), passport, or valid driving licence. Failure to provide the required documents within the stipulated timeframe may result in your account being temporarily suspended until the verification process is complete.

Each user is only permitted to hold one (1) registered account at surg77. Owning more than one account — whether using a different name, email address, phone number, or payment details — is prohibited and may result in all associated accounts being terminated without any refund of remaining balance.

You are fully responsible for:

• The security of your account username and password.
• All activity that occurs within your account, whether carried out by you or any other party who gains access.
• Ensuring no other party uses your account without your authorisation.
• Notifying surg77 immediately if you suspect unauthorised access to your account.

Surg77 shall not be liable for any losses arising from unauthorised use of your account if you fail to take reasonable security precautions or fail to notify us in a timely manner. We strongly encourage you to enable two-factor authentication (2FA) for added protection.

Surg77 supports a variety of popular deposit and withdrawal methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All financial transactions are processed through a secure, PCI DSS-certified payment gateway.

Deposit:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are typically credited to your account within 1 to 5 minutes after the transaction is confirmed.
• The deposit method you use must be registered in your own name. Deposits from third-party accounts are not accepted.

Withdrawal:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawal requests are processed within 5 to 60 minutes for accounts that have completed full KYC verification.
• Your first withdrawal will be processed to the same payment method used for your first deposit, for security purposes.
• Surg77 reserves the right to request additional verification before processing high-value withdrawals to ensure the security of your transaction.

Surg77 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, referral bonuses, and special festive offers. Each promotion is subject to specific terms that will be stated on the relevant promotions page.

General terms applicable to all surg77 bonuses:

• All bonuses are subject to wagering requirement that must be met before a withdrawal is permitted. The wagering requirement rate is clearly stated on each offer.
• Bonuses may only be claimed once per promotion unless otherwise stated.
• Surg77 reserves the right to void bonuses and any winnings derived from them if there is evidence of abuse or fraud.
• Bonuses cannot be transferred between accounts or directly converted to cash without meeting the wagering requirements.
• Any attempt to manipulate the bonus system — including opening multiple accounts solely to claim repeated bonuses — constitutes a violation of these Terms.

All games available at surg77 — including Live Casino, Fish Shooting Games, Slots in the Game Lobby, and bingo — are operated using a Random Number Generator (RNG) independently certified by international auditing bodies. This ensures every game outcome is random, fair, and free from manipulation.

• Game results recorded in the surg77 system are final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption or system failure during an active game, surg77 reserves the right to void the round in question and return the original bet to the player.
• The use of automated software, bots, scripts, or any third-party tools to assist gameplay is strictly prohibited.
• The return-to-player (RTP) rate for each game is available in that game's information section.

For Live Casino games, additional rules relating to live dealers and specific game procedures also apply. Players are advised to familiarise themselves with the rules of each game before participating.

Use of the surg77 platform is subject to a standard of conduct that all users must observe. The following activities are strictly prohibited:

• Owning or using more than one account.
• Using another person's identity or financial information without lawful authorisation.
• Any form of fraud, including the use of stolen credit cards or fraudulent chargebacks.
• Money laundering or using the surg77 platform for any illegal financial activity.
• Using software or technical methods to gain an unfair advantage in any game.
• Engaging in collusion or fraud with other players, particularly in multiplayer games.
• Distributing threatening, obscene, inciting, or harmful content to other users in any chat feature or social interaction on the platform.

Surg77 employs a sophisticated monitoring system that operates continuously to detect any suspicious activity. Violations of this section may result in immediate action, including account suspension or termination.

Surg77 reserves the right to suspend or terminate a user's account at any time with reasonable cause, including but not limited to:

• Violation of any part of these Terms and Conditions.
• Suspected fraudulent activity or money laundering.
• Failure to complete the KYC verification process within the specified timeframe.
• Voluntary request from a user to close their own account.
• Orders or directives from the relevant authorities.

In the event of a suspension or termination not caused by a user violation, any valid balance in your account will be returned to your original payment method after the investigation has been completed.

Surg77 shall not be liable for any indirect, consequential, or punitive losses arising from the use of our platform, including losses due to technical disruptions, internet access failures, or unfavourable game outcomes.

The maximum total liability of surg77 to any user under any circumstances is limited to the net deposit amount made by that user in the 30 days preceding the claim.

Surg77 makes no guarantee that the platform will always be free from technical errors or disruptions. However, we are committed to resolving any technical issues as quickly as possible and will notify users through our official channels.

Surg77 takes user privacy seriously. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy which complies with applicable data protection legislation.

By using the surg77 platform, you agree that we may:

• Collecting and processing information you provide during registration and use of the platform.
• Using your data for identity verification, fraud prevention, and legal compliance purposes.
• Sharing your information with selected third parties for payment processing and identity verification purposes — all such third parties are bound by strict confidentiality agreements.
• Sending relevant marketing communications to you — you may unsubscribe at any time through your account settings.

Surg77 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Any changes take effect immediately upon being published on this page.

We will notify users of material changes via in-app notifications or registered email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest applicable Terms and Conditions.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the surg77 team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly through the surg77 platform or app.
• Support Email: [email protected]
• Response Time: Most enquiries are answered within 1–4 hours.

For issues related to responsible gaming, account limits, or self-exclusion, visit the Responsible Gaming for guidance and available support tools.

These Terms and Conditions are governed by applicable law. Any dispute that cannot be resolved through negotiation will be referred to the relevant dispute resolution body in accordance with the prescribed procedures.